At MediblissIndia.com, we strive to ensure your satisfaction with every purchase. However, if you are not satisfied with your order, our returns and refunds policy is here to assist you.
1. Eligibility for Returns and Exchanges
1.1 General Products
We offer a hassle-free return/exchange policy for most of our products. You may initiate a return or exchange request for the following reasons:
- The product was damaged during transit (visible upon delivery).
- The product has a manufacturing defect or is not functioning correctly.
- The product is nearing its expiry date (less than 1 month remaining).
- Some part or accessory of the product is missing.
- You received the wrong product.
1.2 Conditions for Returns
- The return request must be initiated within 7 days of receiving the product(s).
- The product must be returned in its original condition, unused, and undamaged, with all parts and accessories included.
- The product should not have any custom engraving, embroidery, or other personalized design.
- Sterile products (e.g., vaccines, resins) can only be returned if the wrong product was delivered.
2. Process for Returns and Exchanges
2.1 Initiating a Return/Exchange
- To initiate a return or exchange, please contact us at info@mediblissindia.com with the following details:
- Photos/videos of the product showing the relevant issue or defect.
- Photo of the shipping label with the order ID.
- Photo or soft copy of the bill/invoice.
- Our team will review your request and may reach out for further clarification before approving the return or exchange.
2.2 Return Collection
- Once your return request is approved, our operations team will arrange for the return collection within 3 working days.
2.3 Quality Assurance and Replacement/Refund
- After we receive the returned product, our Quality Assurance (QA) and Quality Control (QC) teams will inspect the product.
- Upon approval by the QA/QC team, the replacement process will be initiated within 7 working days.
- If a replacement product is not available, a refund will be issued through the original payment method, credit note, or coupon.
3. Order Cancellation Policy
3.1 Eligibility for Cancellation
- You can cancel your order if:
- The order is canceled within 6 hours and has not yet been shipped.
- The delivery is delayed by more than 21 days from the date of order placement (not applicable to made-to-order items, heavy equipment, devices, or furniture).
3.2 Exceptions
- Items specially procured for you are not eligible for cancellation unless at our discretion.
4. Refund Policy
4.1 Process for Refunds
- Refunds will be initiated upon confirmation of cancellation by our team, and you will receive an email notification regarding the same.
- Our Relationship Manager will contact you to discuss your refund preferences.
4.2 Modes of Refund
- Refund to Card/Bank/UPI: Reversed within 7 days of receipt of returned goods or cancellation.
- Refund via NEFT/RTGS: Processed within 10 days of receipt of returned goods or cancellation.
5. Contact Information
For any further assistance or queries regarding returns and refunds, please reach out to us at info@mediblissindia.com or call us at +91 98104 82734 .
Thank you for choosing MediblissIndia.com!
